What is it?

The Elance Hourly Work Guarantee means clients can verify and contractors get paid for Work View™ hours.

•  When both parties agree to use Work View™, clients have the ability to view screenshots and comments for the hours billed by the contractor. 
•  Additionally, Work View™ allows contractors to document the hours worked online so that Elance can guarantee payment.

Learn more about Work View™.

 How do I qualify for the Elance Hourly Work Guarantee as a CONTRACTOR?

• In order for hours to qualify for the Elance Hourly Work Guarantee, both parties must agree to use Work View™, and the contractor must use Tracker with Work View™ turned on while performing the work. 
• Hours billed must be supported by Work View™ screenshots and at least one comment during each hour.
• The screenshots taken automatically by Work View™ must be clearly related to the job requirements or client instructions in the workroom and the number of hours billed must be within the hours authorized for the week.
• The client must have a valid payment method established and agree to automatically pay for hours billed through Work View™ (except those hours the client identifies as not related to the job requirements or client instructions). 

How do I qualify for the Elance Hourly Work Guarantee as a CLIENT?

• In order for hours to qualify for the Elance Hourly Work Guarantee, both parties must agree to use Work View™.
• Work View™ streams the contractor’s screenshots of the work and comments into the Elance workroom, allowing the client to view the work as it progresses.
• Only hours authorized by the client are subject to the Elance Hourly Work Guarantee.
• Within the “Timesheet Review Period”, the client must identify time billed that may not be related to the job requirements or client instructions.
• The client must have a valid payment method established and agree to automatically pay for hours billed through Work View™ (except those hours the client identifies as not related to the job requirements or client instructions).

Timesheet Review Period: The Work View™ timesheet is submitted automatically and locked on Monday morning at approximately 7:00 am ET for the prior week.  The client has until that Friday 11:59PM ET (5 business days) to review the timesheet before it is automatically charged to the client account.  If the client disagrees with the time billed, they must identify the screenshots not related to the job requirements or client instructions and reject them prior to this deadline.  If the time is rejected within the Timesheet Review Period, the client’s payment method will be charged for non-rejected Work View™ time only.

Additional Information

• The member account must be in good standing. In order to process a claim, Elance will re-verify the member's identity, account and bank information. 
• The guaranteed hourly rate cannot exceed the usual hourly rate billed by the contractor across all clients.  In case of limited Elance history, the hourly rate must be reasonably consistent with the average rate for the same skills in the contractor’s location. 
• The contractor may raise a dispute within 5 business days of receiving the notice of rejected time or an unpaid timesheet.  If a dispute is raised, Elance will review the rejected or unpaid time and make a determination in its sole discretion regarding the validity of the rejected time.  If Elance determines the rejected time is valid, the client's payment method will be charged for the rejected time. Disputes cannot be filed after the Timesheet Review Period.

Payments not guaranteed:

• Miscellaneous and Bonus payments
• Refunds
• Other Hours (Time added outside of Work View™ with screenshots)

The Elance Hourly Work Guarantee ensures that the work billed by the contractor is related to the job. However, the quality of the work is not covered by the Elance Hourly Guarantee. If a dispute arises, Elance offer Dispute Assistance to help both parties resolve the disagreement.