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What is Work View Payment Protection for Freelancers?

Garnor M
posted this on March 26, 2013 09:37 AM

Work View™  Payment Protection ensures payment for project hours Freelancers have previously agreed to with their Clients and have documented using Elance's Tracker with Work View™ feature. Click here to learn more about the Work View™ feature.

Are you a Client hiring on Elance? Click here to learn how Work View™ Protection works for you!

What types of jobs qualify for Work View Payment Protection?

Work View Payment Protection for Freelancers is only available for Hourly jobs. The Freelancer must use Tracker with Work View™ turned on while performing the work to document their hours billed.

How does Work View Payment Protection work?

  • Clients and Freelancers agree to the number of Authorized Hours for the job.

  • The Freelancer must use Tracker with Work View™ turned on while performing the work to document their hours billed. The Client must have a valid payment method established and agree to automatically pay for hours billed through Work View™ (except those hours the Client identifies as not related to the job requirements or Client instructions).

  • Work View™ streams the Freelancer's screenshots of the work and comments into the Elance workroom, allowing the Client to view the work as it progresses.

  • Freelancer Timesheets are submitted automatically on Monday morning at approximately 7:00 am ET for the prior week. The Client has until that Friday 11:59PM ET (5 business days) to review the Timesheet before it is automatically charged to the Client account.

  • If the Client disagrees with the time billed, the Client must identify the screenshots not related to the job requirements or Client instructions and reject them prior to this deadline. If the time is rejected within the Timesheet Review Period, the Client's payment method will be charged for non-rejected Work View™ time only.

  • If a Client disagrees with a submitted Timesheet the Freelancer may raise a dispute within 5 business days of receiving the notice of rejected time or an unpaid Timesheet. If a dispute is raised, Elance will review the rejected or unpaid time and make a determination in its sole discretion regarding the validity of the rejected time. If Elance determines the rejected time is valid, the Client's payment method will be charged for the rejected time. Disputes cannot be filed after the Timesheet Review Period. Click here for instructions on how to file a dispute.

How do Freelancers qualify for Work View Payment Protection?

  • Both Freelancers and Clients must agree to use Work View™.

  • Freelancers and Clients must agree and set the number of Authorized Hours per week in the job's terms.

  • The Client must have a valid payment method established.

  • The Freelancer must use Tracker with Work View™ turned on while performing the work.

  • Hours billed must be documented by Work View™ screenshots and comments.

  • The Freelancer must have an Elance account in good standing.

  • In order to process the claim, Elance may re-verify the member's identity, account and bank information.

What payments are covered by Work View Payment Protection?

Payments for Authorized Hours agreed to by both the Client and Freelancer qualify for Work View Payment Protection. All hours worked must be documented using Tracker with Work View™.

What payments are not covered by Work View Payment Protection?

The following payments ARE NOT covered by Work View Payment Protection:

How much is covered by Elance with Work View Payment Protection?

Work View™ Payment Protection by Elance is capped at the lower of $2500 or 50 Work View™ hours.

 
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