Support Home/Providing Services/Creating a Profile

What is a Freelancer Membership, and how do I manage or change my Membership?

Garnor M
posted this on June 05, 2013 04:20 PM

As a Freelancer on Elance, you have access to a complete set of features which establish your online presence and prepare you to immediately begin marketing your services with one of our Freelancer Membership Plans. Our Basic plan is free of charge, and for individuals and companies looking to increase job volume, gain more visibility with clients and access additional robust features, we offer several paid Memberships starting at $10 per month.

For information on creating your Freelancer profile, click here

What is the best Freelancer Membership plan for me?

  • The Basic Membership, our most popular plan, is free and offers a complete set of features to establish your online presence and immediately begin marketing your services to clients. Available for both individuals and companies, Basic Memberships include a complete Elance profile, 40 Connects per month (allowing you to submit up to 40 proposals to clients), unlimited invitations to jobs, a fully hosted digital portfolio, access to the Workroom, payment protection and more. To learn more about accessing Connects as a basic member, click here.

  • The Individual Membership includes everything in the Basic Membership plan as well as additional Connects (up to 60 per month), Rollover Connects, increased file storage in the Workroom and increased visibility to Clients. You will also have the ability to add up to 15 profile keywords that will appear in front of more clients during their search, and you will also have the flexibility to add additional Connects and Categories to your Membership plan. Paid Memberships have the option to add Portfolio samples directly into job proposals, allowing your Clients to see your best and most relevant work samples, and offer the ability to see see the minimum, average and highest proposal price of other bidders on a project to help determine your own rate.

  • The Small Company Membership further improves visibility to clients by increasing the number of Connects to 80 per month and the number of profile keywords to 20, which will allow you to differentiate yourself as a company. Small Company members also gain up to 1 GB of storage per Workroom as well as the ability to add up to 5 team members, meaning you can add 5 Elance profiles to highlight your team members' unique skills.  Paid Memberships have the option to add Portfolio samples directly into job proposals, allowing your Clients to see your best and most relevant work samples, and offer the ability to see see the minimum, average and highest proposal price of other bidders on a project to help determine your own rate.

  • The Large Company Membership allows you to add up to 25 profile keywords, increases available storage to 2 GB per Workroom and allows an unlimited number of team members to be added to your Elance account. Paid Memberships have the option to add Portfolio samples directly into job proposals, allowing your Clients to see your best and most relevant work samples, and offer the ability to see see the minimum, average and highest proposal price of other bidders on a project to help determine your own rate.

What Categories are available for my Freelancer Membership?

There are eight (8) Categories to choose from when selecting your Membership plan. One Category is included in all Freelancer Membership plans. However, with any of our premium Memberships, you have the ability to add as many Categories as you like. Each additional Category will added at a cost of half the Membership fee. For example, if you are subscribed to the Individual Plan, one Category is included in the $10 monthly fee, and each additional Category added to your plan will cost $5. 

Note:  For Basic Membership plans, only one Category is available. Switching Categories as a Basic Member may take up to 30 days, and the change will go into effect on your next billing cycle. Upgrade your Membership to add additional Category immediately. 

The eight (8) available Membership Categories are below. Click each to see its associated sub-categories:

Admin Support

Design & Multimedia

Engineering & Manufacturing

Finance & Management

IT & Programming

Legal

Sales & Marketing

Writing & Translation  

How can I pay for my Freelancer Membership? 

Freelancer Memberships on Elance can be paid using a credit card (American Express, MasterCard or Visa), Paypal or by using your Elance Account balance.  Funds are added to your Elance account when you receive payments from your Clients.

It is not possible to split a Membership payment between multiple payment sources.  For example, if you have a $20.00 Membership, you cannot pay $10.00 with a credit card and $10.00 with funds available in your Elance Account. The entire $20.00 must be paid from one payment source. 

Note: if you are selecting your Elance Account as your payment method, you must have funds in your available balance first.  If you are upgrading your Membership plan, the payment method will be charged immediately.  If there is no change to your Membership plan, the new payment method will be charged on your Membership's regular renewal date.

How do I change my Membership payment method?

You can change your Membership payment method from a credit card to Paypal or to your Elance Account at anytime.  We automatically charge your default payment method at the beginning of each Membership period. However, if payment fails, your Membership plan is automatically downgraded to a Basic plan.

To change your Membership payment method, please log in to your account and follow the steps below:

  1. Go to Manage in the top navigation bar and select Financial Accounts from the drop-down menu.

  2. Under your Default Payment Account section, select the account that you want to use from the pull down menu and click the Save Settings button.

What are the start and end dates of my billing cycle?

Your billing cycle is the 30 day monthly period in which your Membership plan is paid and active.  Your billing cycle begins at 12:00 AM ET on the date of the paid Membership thru 11:59 PM ET of the following month's date (e.g. Jan 20 at 12:00 AM ET – Feb 19 at 11:59 PM ET) Note your billing cycle is a 30 day period from the date your Membership begins and not monthly calendar dates (e.g. Jan 1 – Jan 31).

Membership plans are automatically renewed and charged to your designated default payment method each month. If you wish to avoid being charged your monthly fee, your Membership must be cancelled or downgraded at least 24 hours before the start of next billing cycle. No changes can be made to your Membership on the last day of your billing cycle. Once the Membership is renewed at 12:00 AM ET, your new monthly allotment of Connects will be available for use.

If the monthly Membership fee is not paid, your account will be automatically downgraded to one of the Basic plans.

How do I upgrade my Membership?

You can freely upgrade your Membership plan at any time. This includes changing your Membership program (e.g. upgrading from a Small Company to a Large Company), adding Categories (e.g. starting with Writing & Translation and later adding on Admin Support) and adding Connects.

You can choose to have your upgrades take effect immediately or in the next billing cycle. Immediate upgrades will result in the immediate charge of the cost difference between your original plan and the upgraded plan.

To upgrade your Membership plan, please login to your account and complete the steps below:

  1. Click your username from the top right of the page and choose Membership from the drop-down menu.

  2. Click the Edit Membership Plan link on the right.

  3. Click the green Select button under the Membership you wish to choose

  4. Choose to add Connects or Categories.  

  5. Click the Continue..

  6. Choose to make the change to your plan effective immediately or at the beginning of your next billing cycle. If you are upgrading from a free plan, the upgrade will automatically go into effect immediately.

  7. Review the payment, verify the payment method, and click Submit.

Note: If you are upgrading to a Small Company or Large Company from your Basic or Individual plan and you have previously completed ID Verification as part of your Membership, you may need to complete this process again. See our ID Verification page for more information.

How do I change my Category?

Category changes only take effect at the beginning of your next billing cycle. However, if you have a paid Membership, you can add additional Categories to your Membership and begin submitting proposals in that Category immediately.

To change your current Membership Category, please log in to your account and follow these steps:

  1. Click your username from the top right of the page and choose Membership from the drop-down menu.

  2. Click the Edit Membership Plan link on the right.

  3. From here, you can choose the Category you wish to belong to going forward.

Note:   For the first 60 days after registration, new Freelancers will be able to change Categories immediately.

How do I downgrade or cancel my Membership?

As an alternative to Membership cancellation, you can downgrade to the Basic Membership at any time. The Basic Plan will maintain your profile in our directory of Freelancers and allow a minimum number of Connects.

If you have more than one Category with your current paid Membership plan, you must select at least one Category to keep for your profile when downgrading. Your feedback and job history for all other Categories will be available in the future if you add those Categories back to a paid Membership.

To cancel or downgrade your Membership, please log in to your account and follow the steps below:

  1. Click your username to the top right of the page and choose Membership from the drop-down menu.

  2. Click the Edit Membership link to downgrade or click on Cancel Membership if you wish to cancel.

Memberships must be canceled or downgraded at least one day prior to the next billing date to avoid being automatically charged for the next Membership period.  All Membership payments are non-refundable.

When canceling or downgrading your Membership, the effective date is the next billing date.  You can continue submitting proposals until that next billing date.

 
Topic is closed for comments