As we prepare to close Elance, support channels will also be discontinued on the following dates: May 13th - chat support; May 31st - phone support; July 24th - ticket support. If you require assistance after these dates, please contact us on support.upwork.com

How do I reset my password or find my username?

If you want to change your password or have forgotten your username or password, follow the steps below:

Change Password

  1. Sign In to your Elance account.

  2. From the top right of the page, click Settings under your username.

  3. Click on My User Info.

  4. Click the Edit link to the right of Password.  

Forgot Password

  1. Click on the Sign In link in the upper right corner of our web pages.

  2. Click on the Forgot? link to the right of the Password field.

  3. Enter your Elance username or the email address you used to register.

  4. Type the Captcha code you see and click Submit.

  5. An email will be sent to the registered email address with a secure link.  Follow the instructions in that email to reset your password and log in.

Note: For security reasons, the reset password link in the email will expire in 24 hours.

Forgot Username

  1. Click on the Sign In link in the upper right corner of our web pages.
  2. Click on the Forgot? link to the right of the username field.
  3. Enter the email address you used to create your Elance account.
  4. Type the Captcha code you see and click Submit.
  5. You will receive an email with the username(s) associated with that email address.

Note: If you do not have access to the registered email address on your Elance account, click here to contact Customer Support.  In your email, please include your first and last names and the email address you used to register your account.

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