As we prepare to close Elance, support channels will also be discontinued on the following dates: May 13th - chat support; May 31st - phone support; July 24th - ticket support. If you require assistance after these dates, please contact us on support.upwork.com

"User account is no longer active" Error

If you have an active Elance account and receive the following error when logging in, the issue is most likely caused by an incorrectly entered password. 

inactive_error_2.png

Please check your password and click Sign In once more. If the error persists, please click the Forgot? link on the sign in page to reset your account password and gain access to your account. 

pw_forgot.png

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