What is Elance Tracker?

Tracker is a productivity tool for Freelancers. It helps you track time spent on individual jobs and automatically populates time worked into the job's Timesheet. The Timesheet is then automatically submitted to the Client Monday mornings at 7AM ET.  When Tracker is used to track time, payment is also made automatically no later than 5 days after Timesheet submission (the Client may pay the Timesheet sooner).  Tracker can also be used to input journal entries and attachments into the weekly Status Report on Fixed Price jobs.

Tracker comes with Work View™, a feature that allows the Freelancer to stream images and comments into the Work View™ section of the Workroom. Screenshots are taken at random intervals throughout the hour to create a documented record of the work performed online. When Work View™ is enabled and used, you qualify for Work View Payment Protection. Learn more here about how Work View Payment Protection helps Freelancers ensure they get paid.

All Hourly jobs are Work Viewenabled and have a link to download Tracker directly from the workroom by clicking on the Install Now button in the lower left corner of the workroom

workview_status.png

Tracker can also be installed by going to Resources > My Applications > Project Management > Elance Tracker. Once on the Elance Tools page, click on the green Launch Tracker button.

Follow the instructions on the Download page to complete the process. If you are running 64-bit Linux, please see the following help page for Tracker Installation for 64-bit Linux users.

  • Signing in - To launch Tracker, select Tracker from your list of installed programs or shortcut you may have created on your computer. Sign in with your Elance account information. If you have difficulty signing in, you can use the Forgot username or Forgot password links. The sign in screen will allow you to select optional start options for the next time you launch Tracker.
  • Select your Job and Start Tracker - After signing in, you will need to select the job you're working on by clicking the name of the job. Once you have started Tracker, the arrow icon will change to a pause icon.
  • Post Updates - For Work View jobs, you can post updates which will record with the next screenshot by entering text in the Post Updates field and clicking Post.
  • Turn Work View™ off - To turn off Work View, click on the camera icon. This will stop screenshots from streaming into the Work View section of the workroom.  Turning off Work Viewmeans that you no longer qualify for the Elance Payment Protection. To turn it back on, click the camera icon again.
  • Select options - Various options are available from the Tracker top navigation, including Tracker, View, Tools and Help options. Place your cursor over the menu title to view the list of options.
  • Sign out or pause Tracker - When you stop working on your project, you should exit, sign out or pause Tracker to stop recording hours. When you exit, sign out or click the pause icon, it will automatically take a screenshot.

Note:  Tracker will record time using the time zone that is set in your Time Zones and World Clock settings.

Uninstall for Windows:

To uninstall Tracker from your PC, go to the Control Panel and follow steps to uninstall the program.

Uninstall for Mac:

To uninstall Tracker:

  1. Exit Tracker.

  2. Go to your Preferences folder.

  3. Find the folder for Elance and delete it.

  4. The last step is to find the Tracker program from your Application Folder and drag it into the Trash.

Uninstall for Linux:

To uninstall Tracker:

  1. Start Terminal from your system.

  2. Enter the following command: sudo dpkg –r com.elance.tracker

Important note: Do not close the terminal until the process is complete and you see the command prompt again.

In order to use the Elance Tracker software, the minimum requirements are as follows.

For Windows:

  • Operating System - Windows XP/Vista/7/8/8.1

  • Processor - Intel Pentium II 450MHz, AMD Athlon 600MHz or faster processor (or equivalent) or PowerPC G3500MHz or faster processor

  • Memory - 256MB of RAM

  • Disk Space - 250MB

For Mac:

  • Operating System - Mac 10.4+ (Tiger, Leopard, Snow Leopard)

  • Processor - Intel Core Duo 1.33GHz or faster processor (PowerPC not supported)

  • Memory - 256MB of RAM

  • Disk Space - 250MB

For Linux:

  • Processor - Intel Pentium III processor (Pentium 4 recommended)

  • Fedora Core 10, Ubuntu 9.04, or openSUSE 11.1

  • 1GB of RAM

Important Notes:

  • 64 bit Linux machines are not currently supported.
  • Tracker requires the latest version of Adobe Air. When you download Tracker, it should automatically prompt you to download the latest version (if you don't already have it). However, in some cases this step doesn't complete properly. If this happens, you can get the latest version of Adobe Air at http://get.adobe.com/air/

  • Recommended upload speeds are a minimum of 1 Mbps for best performance. 

Q: I'm having trouble signing into Tracker.

A: You will need to sign in with your Elance account information. If you have difficulty signing in, you can use the Forgot username or Forgot password links.

Q: I'm having trouble connecting to Tracker. I'm getting the message "Network error."

A: There could be a few issues disrupting your connection to Tracker:

  1. Use Internet Explorer - Tracker uses the same settings as Internet Explorer. If you aren't using IE already, try sigining into www.elance.com using IE and then sign into Tracker. If you are able to connect, use IE for future Tracker usage, or make sure your other browser is up to date.

  2. Disable Firewalls - Be sure you don't have any firewall software blocking Tracker. If you do have firewall software running, turn this firewall off temporarily and try reconnecting to Tracker to see if this is causing the issue.

  3. Restart Tracker - Some systems (especially old XP's) won't reconnect if the connection was disrupted for a while. In such cases, simply try restarting Tracker (or restart your computer entirely).

  4. Check your network connectivity - First, restart your router or modem to see if this resolves the issue. If not, you may have the proper connection to the Internet to perform normal duties, but in some instances the upload speeds are not enough to support Tracker. Tracker updates relatively large files every 12 minutes (the screenshot could be up to 300 KB depending on settings). Some ISPs have limited uploading bandwidth. A stable network connection is required in order to use Tracker, so contact your ISP or network provider if you find your network connection continues to fail. 

Still not able to connect? Contact Elance Customer Support and send us a screenshot of the error you are receiving as well as the log files from Tracker. This information will help us troubleshoot your issue.

To find the log files, please do the following:

  1. Open Tracker and click on Help.

  2. Click on Find Log Files.

  3. A folder will open with the log files for each day you have run Tracker with the dates as the file names.

  4. Copy and paste the log files for the days that you are receiving the error message and attach them to your Customer Support message.

Q: I received a "File Damage" error message.

A: It is likely you need to reinstall Tracker on your system. Complete the following steps in order to ensure a proper re-installation of Tracker:

  1. Uninstall Adobe Air.

  2. Uninstall Tracker by following the instructions above.

  3. Visit http://get.adobe.com/air/ and download Adobe Air.

  4. Visit https://www.elance.com/php/tracker/main/trackerDownload and download a new copy of Tracker.

Q: I'm getting an "Invalid Payload" error message when using Tracker.

A: Please contact Elance Customer Support with the specifics of this issue. To help our review, please send us a screenshot of the error you are receiving as well as the log files from Tracker.

To find the log files, please do the following:

  1. Open Tracker and click on Help.

  2. Click on Find Log Files.

  3. A folder will open with the log files for each day you have run Tracker with the dates as the file names.

  4. Copy and paste the log files for the days that you are receiving the error message and attach them to your Customer Support message.

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