As we prepare to close Elance, support channels will also be discontinued on the following dates: May 13th - chat support; May 31st - phone support; July 24th - ticket support. If you require assistance after these dates, please contact us on

What are Elance Protection Programs?

Elance provides Clients and Freelancers with two unique programs, dependent on the job type (Hourly or Fixed Price) for ensuring payment and work is delivered and received as expected.

Escrow Protection for Fixed Price Jobs

For Clients: Elance Escrow Protection helps ensure Clients pay only for work they've received and approved. Created for Fixed Price jobs, Clients have the ability to inspect work previously agreed upon and delivered by their Freelancers, before they release funds from Escrow. Click here to learn more about Elance Escrow Protection for Clients.

For Freelancers: Elance Escrow Payment Protection helps ensure funds are available prior to Freelancers starting work. With Elance Escrow Payment Protection, job Milestones are set and funded by the Client using Elance Escrow. If Terms and job Milestones are met, payment to the Freelancer is secure. Click here to learn more about Elance Escrow Payment Protection for Freelancers.


Work ViewTM Protection for Hourly Jobs

For Clients: Work ViewTM Protection helps ensure Clients pay Freelancers only for the time spent on their jobs. Created for Hourly jobs, the Work View™ feature streams screenshots of the Freelancer's work and comments into the Elance Workroom, allowing the Client to view the work as it progresses and easily reject time before issuing payment. Click here to learn more about Work ViewTM Protection for Clients.

For Freelancers: Work ViewTM Payment Protection secures payment for project hours Freelancers have previously agreed to with their Clients and have documented using Elance's Tracker with Work ViewTM feature. Click here to learn more about Work View Payment Protection for Freelancers.



Dispute Assistance

The vast majority of work on Elance is delivered to the complete satisfaction of both the client and the freelancer. On rare occasions, a disagreement can occur between the client and freelancer that may require some assistance to resolve. Need help with a disagreement?
  • Click here for dispute assistance on an Hourly Job.
  • Click here for dispute assistance on a Fixed Price Job.
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