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What is Work View Protection for Clients?

Work View Protection helps ensure clients pay freelancers only for the time spent on their jobs. Created for hourly jobs, the Work View™ feature streams screenshots of the Freelancer's work and comments into the Elance workroom, allowing the client to view the work as it progresses and easily reject time before issuing payment. Click here to learn more about how to use Work View™ for your hourly jobs.

What types of jobs qualify for Work View Protection?

Work View Payment Protection for Freelancers is only available for Hourly jobs. The freelancer must use Tracker with Work View™ turned on while performing the work to document their hours billed.

How does Work View Protection work?

  • Clients and freelancers agree to the number of authorized hours for the job.
  • The client must have a valid payment method established and agree to automatically pay for hours billed through Work View™ (except those hours the client identifies as not related to the job requirements or client instructions).
  • Work View™ streams the freelancer's screenshots of the work and comments into the Elance workroom, allowing the client to view the work as it progresses.
  • Within the "Timesheet Review Period", the client must identify time billed that may not be related to the job requirements or client instructions. If the client disagrees with the time billed, they must identify the screenshots not related to the job requirements or client instructions and reject them prior to this deadline. If the time is rejected within the Timesheet Review Period, the client's payment method will be charged for non-rejected Work View™ time only. Click here to learn about Work View™ and how to reject screenshots.
  • When using Work View™, freelancer timesheets are submitted automatically on Monday morning at approximately 7:00 am ET for the prior week. The client has until that Friday 11:59PM ET (5 business days) to review the timesheet before it is automatically charged to the client account.

*If a client disagrees with a submitted timesheet the freelancer may raise a dispute within 5 business days of receiving the notice of rejected time or an unpaid timesheet. If a dispute is raised, Elance will review the rejected or unpaid time and make a determination in its sole discretion regarding the validity of the rejected time. If Elance determines the rejected time is valid, the client's payment method will be charged for the rejected time. Disputes cannot be filed after the Timesheet Review Period.

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